Tesla announced that it would finally launch wait queues at Superchargers, a feature long requested by Tesla owners after a fight broke out at a station between owners arguing about who is next to charge.
For years, Tesla owners have been asking the automaker to implement a system to queue at Supercharger stations when they are full.
It doesn’t happen often — in fact, we now learn that it happens about 1% of the time — but when it does, it can be problematic.
When a Supercharger station is full, and more Tesla drivers arrive, they generally try to form a physical queue at the station. However, the parking lot can sometimes be limited, leading to issues with people cutting ahead.
We reported that this would become a bigger problem after Elon Musk fired Tesla’s entire charging team last year. This slowed down Tesla’s Supercharger deployment, which was already expanding at a lower rate than Tesla’s fleet.
A simple solution would be for Tesla to include a system to queue through the Tesla app or in-car system for people as they arrive at the station.
This week, Tesla finally announced that it is going to pilot a virtual queue at some sites next quarter:
Virtual queuing pilots starting in Q2 at select sites. Goal is a net customer experience improvement for the ~1% cases of a wait time. Wider rollout this year if feedback is positive. We also continue to expand the network 20%+ year-over-year, closely tracking site-level demand.
What did it take for Tesla to move forward with that finally? A fight.
The above message from Tesla’s charging team about launching a queue system was in response to this video of a fight between Tesla owners at a full Supercharger station that has been going viral:
While this is the first time I have seen a video of such a fight at a Tesla Supercharger, there have been many reports of such incidents over the last few years.
It’s good to hear that Tesla is finally addressing the issue. Now, the question is: will this virtual queuing system also work with non-Tesla vehicles, which Tesla is onboarding on Tesla’s Supercharger network – contributing to the crowding issue.